Skunkfly

Picture-First Help Desk

Got a letter you're not sure about? Start here.

Find your letter below. Each card shows what it is, where the important date is, and what to do next.

Free. No sign-up. Starting in Alberta.

This is general help, not legal or money advice. Not sure? Call or text 211 (free, any language, 24/7).

Look for "amount due" and "due date." They are on page 1, but the spot changes by company.
Pay by the due date.
Can't pay? Call the company on the bill before the due date. Ask for a payment plan.
Got a "disconnection" letter? Call them today.
Free help: Utilities Consumer Advocate, 310-4822.

It shows your tax result: a refund, an amount you owe, or "Balance: Nil" (nothing).
Refund: you don't need to pay. CRA sends it by bank deposit or cheque.
You owe: pay by the date on the letter. Can't pay all? Call CRA 1-800-959-8281 to pay over time.
Think it's wrong? You have 90 days to ask CRA to look again.
CRA never asks you to pay with gift cards, prepaid cards or crypto (like bitcoin). CRA never threatens arrest. That is a scam.

It is about your Alberta health care coverage.
Card has an end date (often for work or study permits)? Your coverage stops on that date. Before then, take your new permit to a registry agent.
Moved, married, or had a baby? Update your info at a registry agent.
Questions: AHCIP 780-427-1432 (toll-free: dial 310-0000 first).

It may be a rent increase or a notice to move out. Find the new rent and start date, or the move-out date.
Rent can go up only once every 365 days, and not during a fixed-term lease. Month-to-month: you must get 3 full months' notice, in writing, signed and dated. (There is no limit on how much.)
Notice for unpaid rent: at least 14 clear days. If you pay all the rent you owe before the end date, you can stay.
Don't ignore it. Get help before the date: call 211, or the Alberta landlord-tenant line 1-877-427-4088.

Find the fine and the "respond by" or court date.
Before that date: pay, ask for more time to pay, or follow the steps to fight it.
Provincial tickets: Traffic Tickets Service online, or call 1-855-738-4747. City parking or bylaw tickets: follow the steps on the ticket.
Miss the date? You pay a late fee, and a registry won't renew your licence or plates until it's paid. Some tickets say you must go to court. Missing that can lead to an arrest warrant.
Roadside SafeRoads notice (impaired driving)? You have only 7 days to ask for a review.

What we don't do: we don't collect your name, your letters or your personal info on this page.

Coming later: send a photo of your letter and get a picture card made for you.