Refund policy

Damaged, defective or incorrect items

If an item arrives damaged, defective, misprinted or different from what you ordered, email tim@businessasaforceforgood.ca with your order number and photos. Please contact us promptly, ideally within 30 days of delivery, so we can investigate with our fulfillment partner. Longer statutory claim periods still apply where required.

We will arrange an appropriate replacement or refund and cover any necessary return shipping for an item we supplied incorrectly or with a defect. Contact us before returning anything so we can provide the correct instructions and address.

Choosing a size or changing your mind

Each item is made to order. We do not offer voluntary returns or exchanges because you changed your mind or chose the wrong size. Please check the product, size and delivery details before ordering. This does not exclude a return, cancellation or withdrawal right that applies by law.

Your consumer rights

This policy does not limit statutory rights concerning faulty goods, delivery, cancellation, withdrawal or refunds. Where EU, UK or other consumer laws give you a right to return an eligible distance-sale purchase, we honor that right. Email us to exercise it or request return instructions.

Refunds

Approved refunds go to the original payment method. We process them promptly, within any applicable legal deadline; your bank or payment provider may need additional time to display the credit.