A little help
Questions about Skunkfly, your size, delivery or payment? Start here. For help with an order, get in touch and include your order number.
What is Skunkfly?
Skunkfly is a small crew turning unusual ideas into useful things. Our merch draws on the ideas and sayings that come out of that work. Read our story to meet the thinking behind it.
Are the Excellence designs three different shirts?
Yes. Rocket, Wheel and Lightbulb are three separate T-shirts. Choose the design you want on its own product page. Each listing is for one shirt.
How do I choose my size?
Check the size guide on the product page before ordering. Garment guides show measurements in inches and centimeters. The cap has an adjustable fit. Each item is made to order, so choosing your size carefully matters.
Where do you ship?
We ship where our fulfillment partner can deliver the selected item. Available destinations, delivery options and charges appear at checkout. Some products and destinations have restrictions. See our shipping policy for details.
When will my order arrive?
Items are made after you order. Production usually takes 2–5 business days before shipping, and transit time depends on the destination and service. Busy periods and customs can add time. Estimates are not guaranteed arrival dates; contact us before ordering if you need something for a particular date.
What currency will I pay in?
Prices and checkout are currently in Canadian dollars (CAD). Your payment provider may convert the amount into your own currency. Shipping and any charges collected by the store are shown at checkout. Import duties and local import charges may be payable on arrival unless expressly collected at checkout.
Can I pay with Bitcoin?
Choose Bitcoin Lightning from the payment options at checkout. After placing your order, follow the invoice instructions on the confirmation page and pay before the invoice expires. Your order needs confirmed payment before it can move into production. For payment help, contact us with your order number.
Can I return or exchange an item?
We help with damaged, defective, misprinted or incorrect items. Because each item is made to order, we do not offer voluntary returns or exchanges for a change of mind or a size you selected incorrectly. Your applicable consumer rights still apply. Read the full refund policy and contact us before returning anything so we can provide the right instructions.
Can I change an order or get help with delivery?
Email tim@businessasaforceforgood.ca with your order number as soon as possible. Changes may not be possible once production starts. We will help you check the available options. Do not include passwords or payment credentials.